New England Insurance Agent Blog

Social Media Themes for Your Agency in November

November kicks off with Daylight Savings and continues on at a rapid clip. The days get short, the nights get long, the air gets crisp, and here in New England, we often see our first snow. We’re right in the heart of flu season so make sure you and your staff get flu shots – and you might remind your insureds about where they can get vaccines, too. It’s a good month to fill your social media timelines with tips for preparing homes and cars for the winter – especially severe weather ...

Auto claimant satisfaction continues upward trend; Millennials demand digital engagement

A customer-centric approach to insurance claim resolution pays off in terms of improved satisfaction, which in turn leads to renewals. That's a key message of the the newly released J.D. Powers 2014 U.S. Auto Claims Satisfaction Study, which measures auto insurance customer satisfaction with their claims experience. The study shows that satisfaction continues in its five-year improvement trend. Among the key findings, agents can find some important pointers.One is that being proactive yields ...

New England Rankings for Workers Comp

Everyone strives to be Number One, but there are some rankings where you just don’t want to be at the top. Foremost among these, in the world of workers comp, is the bi-annual Workers’ Compensation Premium Rate Ranking Summary (PDF) from Oregon’s Department of Consumer Business & Services: using rates for several dozen common class codes, Oregon ranks the states for average costs. Number one – California – is once again the most expensive state for workers comp, replacing 2012 leader Alaska. ...

Starship Renaissance

If you didn't make it to our Renaissance Alliance Annual Meeting - or even if you did - check out our short Star Trek parody video. Follow the adventures of Starship Renaissance and its fearless crew. We had so much fun making the video, we are thinking about incorporating the office decor and fashion choices into our daily routines. We had a fabulous time at the Annual Meeting - it's a great way for us to connect, renew and map out our path to the future. This year was the biggest ...

Insurance and Ebola: What you need to know

The national hysteria over Ebola is calming a bit with the clock ticking down on quarantines. Family and friends of Thomas Duncan, the nation's only fatality, have been released from quarantine and the cases related to exposed healthcare workers have thankfully not grown beyond the two recuperating nurses. Missteps by the Dallas hospital and the CDC did not help to allay public fears and we're not out of the woods yet. New cases could still surface here in the U.S. and Ebola is still very ...

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