New England Insurance Agent Blog

Three important agent takeaways in recent Auto Claims Satisfaction Survey

Millennial satisfaction with the auto claims experience is on the upswing, according to the recently released J.D. Power 2015 U.S. Auto Claims Satisfaction Study. The millennials - also called Gen Y - represented 33% of the claims-filing population in 2015, up from 28% in 2014. The study measures customer satisfaction based on responses from 11,469 auto insurance customers who settled a claim within the past six months prior to taking the survey. It uses a 1,000 point scale to measure ...

Agent Alert: Direct Selling Comes to Workers Comp

Agents are well aware of the threat presented by direct sellers of personal line insurance. While we need not grace these pages with the names of these competitors, we are all familiar with the friendly gecko (friendly lizard? yeah, right) and the smiling, improbable Flo. It's now time to prepare for direct sales of workers comp insurance. Berkshire Hathaway Direct Insurance Company expects to be licensed in all 50 states by its launch early in 2016. Direct sales of workers comp may work ...

The evolving world of auto insurance

Will auto insurance of the future have more to do with liability than personal insurance? That's certainly the initial direction we're seeing lately with Volvo, Google and Mercedes all stepping up to assume responsibility for accidents related to autonomous technology. Paul Carroll talks about the future of auto insurance in the Beginning of the End for Car Insurance?, his recent post at Insurance Thought Leadership blog. He makes the case that there will be little effect on insurers in ...

2015 Renaissance Alliance Annual Meeting: Thank you to our sponsors!

It's finally here! Today and tomorrow, we'll be meeting with hundreds of our colleagues In Newport, Rhode Island for at the 2015 Renaissance Alliance Annual Meeting. Our member agency principals, sales staff and CSRs will gather to network with many of our insurance company representatives and business partners. The two days are packed, including our Carrier Pavilion, seminars, presentations, shared meals and more. It's a great time for us to review our achievements of the prior year and to ...

Insurance agents: Do your clients have flood insurance?

In his article -- Why don’t property owners have flood insurance? -- Gregory Knuffke notes that according to the National Academy of Sciences, climate change and increased coastal urbanization mean that flood damage is expected to double every decade for the rest of the century. With that being the case, he asks why less than 7% of homes and half of high-risk properties are insured against flood? His article offers a good snapshot of the risk and the current state of flood insurance, ...

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