New England Insurance Agent Blog

What agents need to know about what insurance customers want

Churn rates are climbing, with more than 37% of customers switching insurers in the last two years, according to an IBM Surveys. Surveys also point to low trust - 56% of respondents "do not trust their insurer." At the recent Insurance Marketing and Communications Association (IMCA) Annual Conference in Nashville, Lynn Kesterson-Townes, worldwide commerce marketing leader for IBM, talked about what insurance customers want - with special emphasis on millennials. The linked article above ...

Insurance professionals remember Hurricane Katrina, reflect on lessons learned

Ten years after the $41 billion catastrophe that was Hurricane Katrina, former Louisiana Commissioner Robert Wooley shares his recollections with NU/PC360 Editor-in-Chief Shawn Moynihan. In Part 2 of this series, current president of the National Association of Professional Insurance Agents (PIA), Louisiana agent Richie Clements shares his experiences of what it was like to be in the trenches - see the video clip below and a March feature on Clements' experiences, The Rising. These articles ...

The Billion Dollar Deductible

There are deductibles and then there are very large deductibles. Across the country we are seeing more use of large deductible plans for workers' comp coverage. Why? It's an easy way to qualify for what is virtually self insurance, without having to follow the stringent state regulations that govern self insureds. The absence of regulations makes this type of risk retention available to many insureds who might not otherwise qualify. There are significant risks, however, in this form of risk ...

State of the States: Insurance reports from NAIC

The National Association of Insurance Commissioners (NAIC) recently released two volumes of insurance reports offering state-by-state detailed data about the insurance industry. The 2014 NAIC Insurance Department Resources Report Volume 1 (PDF)   focuses on insurance personnel and resources - including state insurance bureaus, licensed insurers and producers. It includes a variety of reports depicting the volume of consumer complaints, fraud investigations, actions against producers and ...

Shut up and listen

Mark Goulston thinks that when you get on a roll, you just can't keep your mouth shut and you may be wearing out your welcome. Goulston is a business psychiatrist, author and executive advisor and he has made the topics of listening and influencing his business. In Harvard Business Review, he offers a way for you to know if you do, indeed, talk too much. He notes: There are three stages of speaking to other people. In the first stage, you’re on task, relevant and concise. But then ...

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