Account Coordinator
An Agency advocate working with our customers staff to provide the best possible opportunity to secure new business and remarket opportunities. The Account Coordinator will provide product, industry and market management expertise to enhance the producer’s ability to differentiate him / herself in the marketplace. They will also work closely with the carriers to assure timely and cost competitive quotes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
- Run daily reports for new submissions assigned to you as Agency Coordinator.
- Manage target dates daily to ensure delivery of quotes by established target dates.
- Monitor status of quotes as they move through underwriting and rating to identify potential problems. i.e. no identified market, surplus lines account in standard markets, need to split lines of business to move effectively place, etc.
- Coordinate missing information from specific carrier reps and obtain information according to target and effective dates.
- Deliver quotes to your assigned agents:
- Confirm market access for agent.
- Further negotiate coverage or pricing as needed.
- Clarify any ambiguous coverages or “subject to” conditions.
- Compare quotes to target pricing or prior pricing.
- Provide coverage anaylsis as appropriate.
- Follow up with agent to obtain information needed to ensure proper placement of coverage in the time frame available.
-If risk not secured; determine reason – pricing, coverage, control, and if any future opportunities.
Provide agents producers with a competitive edge in the marketplace by providing product, and industry expertise and support.
Deliver the best possible pricing and coverage for each submission in the most appropriate market.
Establish relationships with agent contacts to promote confidence in RAIS marketing strategy, and reinforce our commitment to excellence in customer service.
Work with carrier representatives to mentor, coach and promote aggressive but appropriate marketing tactics.
Produce daily and weekly status reports to efficiently work with each carrier reps to meet target dates consistently.
Bring back feedback from agencies regarding satisfaction levels regarding process and results.
Education and/or Experience - Bachelor's degree (B. A.) from four-year college or university; or one to 3-5 years’ related experience and/or training; or equivalent combination of education and experience.
Language Skills - Ability to read, analyzes, and interprets insurance coverage forms and applications and underwriting manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability - Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to work within and follow defined authority guidelines and complies with various carriers’ restrictions. Ability to manage time and workload needs.