This position has been filled.

SUMMARY

Provides computer network and desktop administrative services and support, as an integral member of the Renaissance Insurance Group (RIG) Network Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES will include the following. Other duties may be assigned.

- Manages the enterprise wide Active Directory – including user setups; maintenance; group policies.
- Manages and maintains assigned network servers and applications to ensure network uptime goals are met.
- Manages the Sonic Wall high availability firewalls, to ensure a secure network environment.
- Monitors and applies Operating System updates when needed, subject to peer review.
- Troubleshoots LAN and WAN to resolve network and application problems.
- Provides Inhouse User and Insurance Agency technical support.
- Travels to insurance agency locations to provide support onsite when needed.
- Documents all support calls in the help desk tracking system on a timely basis.
- Participates in network and technology planning exercises.
- Provides backup to network team members.

SUPERVISORY RESPONSIBILITIES
N/A

COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty sastifactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Skills - Sufficient skills are required in the following technology areas: LAN/WAN Administration; Active Directory; Microsoft Windows Server 2000/2003/NT/NT 4 Terminal Services; Citrix Metaframe/Presentation Server 4.0; Citrix Secure Gateway; Citrix WEB Client; Firewall; Router; VPN; Microsoft Windows XP; Microsoft Office 2003; Microsoft Exchange Server 2003

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit situation; able to deal with change, delays, or unexpected events

Communication Skills - Strong writing, verbal communication and presentation skills; Ability to communicate effectively with executives, managers, vendors, and in group or team settings; Ability to respond to requests quickly; Ability to compose expressive and compelling documents, reports, and letters utilizing proper grammar, punctuation, and appropriate sales/marketing presentation writing styles.

Customer Service – Excellent customer service skills, Manages difficult or emotional internal or external customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work if necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

Learning, Growth & Development - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Commits to long hours of work if necessary to reach goals; Measures self against standard of excellence

Process Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; meets productivity standards; completes work in timely manner; strives to increase productivity; Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans; Anticipates potential problems and takes steps to resolve

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback

EDUCATION and/or EXPERIENCE
Bachelor's Degree (B. A.) from a four-year college or university; at least three plus years related experience and training; current Microsoft Certified Professional or equivalent combination of education and experience.

Should you be interested in this wonderful opportunity, please forward your resume to kathleen.sullivan@renaissanceins.com