This position has been filled.

Summary

To work within the RAIS UW Operations support unit to effect imaging of various documents for various RIG departments; to assist with back up coverage for the reception desk; and provide processing support to CL carrier reps for policy related documents.

Essential Duties and Responsibilities
Include the following. Other duties may be assigned.

• Scanning / Imaging processes – scan, index, file and save documents for various RIG departments including RAIS, Accounting, C&P, RIA and others as assigned.

• Provide various back up tasks as needed, specifically, covering switchboard / reception desk and various incoming and outgoing mail duties, and others as assigned.

• Process issued policies and endorsements, document activity in agency management system and mail to agents.

• Other duties and special projects as assigned.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies problems in a timely manner; Gathers and analyzes information skillfully; assists to develop alternative solutions; Works well in group situations.

Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service responds to requests for service and assistance in a timely manner.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Ability to read, analyze, and file insurance documents. Ability to effectively present information and respond to questions from managers and RIG staff.

Reasoning Ability:

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to work within and follow defined authority. Ability to manage time and workload needs.

Education and/or Experience:

Associates degree from college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience. Must have solid prior knowledge of MS Office (Excel, Word, Outlook), effective time management skills and the ability to multi task in a fast paced environment.

Should you be interested in this position, please forward your resume to
kathleen.sullivan@renaissanceins.com