Operations Business Analyst and Trainer
This position has been filled
Summary
Provides leadership, collaboration, support, and training in the execution and development of the administrative management systems, processes and procedures of the Renaissance Alliance Marketing and Account Placement Team
Essential Duties and Responsibilities
• Develops personal knowledge and skill in all systems employed in the full service marketing and account placement of commercial and personal lines policies for RAIS member agencies’ including, but not limited to:
• AMS 360 and AfW Agency Management Systems
• Document management and imaging systems
• Risk Replacement Value software products
• Contact management, customer communications, and educational software (Constant Contact, IMMS Inside Track and P3 Marketing Wizard.
• Continually collaborates with RAIS management and staff to maintain consistency and accuracy in the utilization of administrative and organizational systems.
• Produces, reviews, analyzes, and distributes Marketing and Account Placement activity reports internally to management and Team members and externally to RAIS member agencies, as required
• Documents and internally publishes procedures and workflows and reviews, edits, and redistributes them as they become outdated or edited
• Trains new RAIS employees in RAIS processes, procedures, and agency management data processing responsibilities.
• Collaborates with management and staff to develop means of monitoring and measuring workflow efficiencies and customer service satisfaction to achieve or exceed the BSC objectives and targets of RAIS Marketing and Account Placement Team members
• Identifies, monitors, and reports to management the status of routine workflows with particular emphasis upon task distribution and/or reallocation of resources to address and resolve process backlogs
• Participates in providing RAIS Help Desk services to member agencies, as required or assigned
• Evaluates current and proposed systems and procedures and presents alternatives to better achieve efficiencies, process quality, and customer service, as required to continually address the ever-changing dynamics of RAIS growth
Supervisory Responsibilities - This job has no supervisory responsibilities.
Competency - To perform the job successfully, an individual should demonstrate the following competencies.
Problem Solving - Identifies problems in a timely manner; Gathers and analyzes information skillfully; assists to develop alternative solutions; Works well in group situations.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service responds to requests for service and assistance in a timely manner.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is typical to an office environment.
Education and/or Experience - Bachelor's degree (B. A.) from four-year college or university; or 2-3 years’ related experience and/or training; or equivalent combination of education and experience. Must have prior knowledge of AMS 360, effective time management skills and the ability to multi task in a fast paced environment.
Knowledge of Commercial and Personal Insurance preferred.
Should you be interested in this wonderful opportunity, please forward your resume to
kathleen.sullivan@renaissanceins.com