Bob Bondi is the President of Renaissance Alliance. In this role, he will focus on the development of ground-breaking initiatives to accelerate the growth and profitability of RAIS member agencies.
Bob is the commensurate c-suite executive, having served as an independent consultant supporting Long Arc Capital with expertise in insurance business operations. Throughout his career, Bob has demonstrated a proven record of successfully executing innovative strategies to maximize business performance and enhance shareholder value. His broad industry experience includes commercial banking, commercial insurance brokerage and personal lines insurance.
From 2015 to 2017, Bob was the Chief Operating Officer of Confie, the largest personal lines broker in the United States with operations in over 750 locations across 17 states. In this role, he was responsible for customer service and administrative operations, including information technology, software application & process development, facilities, human resources, and premium finance.
Before his elevation to COO, Bob was President of CIGH, the divested retail agency business of Affirmative Insurance acquired by Confie in 2013. CIGH operated as a standalone retail agency with 250 locations in 8 states. As its executive leader from 2008 to 2015, Bob was responsible for the sales, marketing, customer service and administrative support functions of this $75 million revenue business. He transformed the business model from a policy-sales focus to a customer lifetime value focus emphasizing customer loyalty using a battery of newly developed metrics and technology solutions that ultimately drove a 20% improvement in EBITDA per sales location.
From 2001 to 2006, Bob was the Managing Principal of Aon Client Services. In this role, he pioneered the centralized service model in commercial insurance brokerage. The centralization of transactional services from over 50 locations into 4 service centers transformed the office account management service function and led to annual expense savings of over $20 million. From 1998 to 2001, Bob was a Managing Director in Aon Capital Markets supporting the business operations of this newly formed subsidiary.
Prior to joining Aon, Bob had a successful 15-year career at Mellon Bank in Pittsburgh. Bob held multiple leadership roles in the Global Cash Management Group delivering treasury management services to fortune 500 companies.
Bob graduated from the University of Notre Dame in 1984 with a Bachelor's degree in Business Administration with a major in Finance.