Claims managers in workers comp face an ongoing challenge: how can you help an injured worker get better if personal health problems stand in the way of recovery? For example, how can you surgically repair the knee of an obese worker, or prevent infection in the wound of a worker with uncontrolled diabetes? How can you repair the back of a chain smoker, whose compromised lung function will likely undermine recovery?

From our recent web readings, we offer three items that caught our eye this week: a tribute on the passing of an insurance industry giant, Jay Fishman;  a prescription for how independent agents can compete and win against current and future market threats; and a primer on the four types of data analytics that will change the insurance industry.