One of the common reactions that people have about being replaced by robots is that "a robot couldn't do my job." But, indeed, millions of dollars in insurtech startups are betting on the idea that machines powered by artificial intelligence can indeed automate much of the insurance process, making things faster, easier and cheaper for both the insurer and the buyer. All well and good in terms of issuing a basic quote, but can machines deliver on more complex service?
The issue of private or "concierge" insurance has surfaced in the insurance-related coverage related the recent devastating fires in California. Articles with provocative headlines like Rich People Pay for Private Firefighters While the Rest of Us Burn (Motherboard) and Another Way the Rich Are Different (L.A.Times) talk about how mega rich celebrities like Kim Kardashian and Kanye West have private forces protecting their property from the fires.
New England Insurance Agents: Will you be attending #BigEvent18? We hope to see you there! Stop by Booth #71-72 at MAIA's BIG Event 2017 at the Marriott Copley Place in Boston. Leave us a business card to enter to win a super cool DeLonghi Coffee Center so you can have coffee on us at your home or office going forward. Renaissance Alliance staff will be out in full force and waiting to meet you. We've had so many great things happening this past year -- we'd love to tell you more about everything that's new with us since last year's show. Plus, we're always eager to learn your needs and issues.
It's back to school and back to business. If you haven't had time to keep up with your insurance reading, we offer a selection of items that we've found noteworthy - from threats and fraud to emerging trends.
For years, there has been talk about the diminished role of agents as technology takes center stage in selling and servicing insurance customers. A series of recent customer satisfaction studies by J.D. Power shows the reverse: customer reliance on and appreciation of the role that agents play is actually growing.