Agency principals wear many hats, but probably none are more important than that of leading the agency team: setting the vision and the goals, and inspiring people daily. Business leadership guru Ken Blanchard says “Great managers aren’t born, they’re trained.” How often do you devote the time and energy to hone and refresh your leadership skills? We offer two Ken Blanchard anecdotes highlighting the importance of your role as leader.
Ken Blanchard is a business management consultants with several best-selling business books under his belt, such as the classic One Minute Manager and Raving Fans: A Revolutionary Approach To Customer Service. His focus has been on people-focused leadership.We enjoyed these two short clips that illustrate the relationship of leadership to customer service – particularly because they focus on an institution that all of us in the insurance industry are familiar with: The DMV.
You can learn more about leadership from the Ken Blanchard Companies – his blogs and research and insights series in particular.
Here are some quotes that we like:
“Feedback is the breakfast of champions.”
“People who feel good about themselves, produce good results.”
“None of us is as smart as all of us.”
“In the past a leader was a boss. Today’s leaders must be partners with their people… they no longer can lead solely based on positional power.”
“As a manager the important thing is not what happens when you are there, but what happens when you are not there.”