MA RMV services will be suspended over Veteran’s Day weekend as it transitions technology to ALERT portal.
Be alert that the Massachusetts Registry of Motor Vehicles will suspend services over Veteran’s day weekend from 6 PM Friday November 8 through 7 am Tuesday November 12 while the RMV transitions from its old ALARS system to the new ATLAS portal. This will include office closures and suspension of phone, online and vehicle inspection services. Services for law enforcement and public safety partners will be unchanged. Check this notice from the MA RMV about what services will be unavailable during that time.
The MA RMV has been working for the past 18 months to upgrade its technology to be more customer friendly and efficient, as well as to comply with federal and state mandates. As of November 12, ATLAS will replace vehicle services and the ALARS system will be retired.
Boston Software recently issued the following helpful info on the transition: ATLAS Frequently Asked Questions
There has been a lot of talk about the upcoming (Nov. 12) retirement of the Registry of Motor Vehicles’ old ALARS system. Taking its place will be the new ATLAS online system, which will be more accessible, faster, and reliable. Rest assured, we have partnered with the RMV to handle this transition — you won’t experience any disruptions in SinglePoint Auto. Below are some of the questions we’ve been fielding regarding the change.
Are things going to be really different on Nov. 12?
No, not really. You won’t experience big changes in your agency workflow. And drivers won’t either. Although the features and functions of the ATLAS portal will be accessible online if you have set up an eServices account, most agents will still interact with the RMV through SinglePoint and carrier websites as they normally do today.
Will SinglePoint be different?
No. SinglePoint’s RMV Lookup feature will still work the same as before. The only difference is that we will retrieve the driver, vehicle, and policy data from the ATLAS online database (rather than the ALARS mainframe), but that will all be done in the background.
But what about the new Registration and Title Application; isn’t that different?
Yes it is. The RMV is retiring the RMV-1 and RMV-3 forms and replacing them with a single new form called the Registration and Title Application (RTA). The RMV will begin accepting the new RTA form on Nov. 12. Don’t worry, the RTA will be included in the list of forms available in SinglePoint and so you will be able to create new RTAs, apply eStamps, print, email and save RTAs just like any other form in SinglePoint.
Will we be able to use the RMV-1 and RMV-3 Forms in the future?
We will support the RMV-1 and RMV-3 forms in SinglePoint through November 15, 2019. We understand you may have transactions already in process at the RMV and thus need access to these forms. You will be able to create new RMV-1 and RMV-3 forms as well as retrieve previously saved ones during this time.
Why is the RMV making this change?
Mostly because Massachusetts is investing in keeping its systems and infrastructure up to date. The fact is the ALARS system was old and in need of updating. The new ATLAS online system will be more modern, accessible, secure, and adaptable to today’s computing needs. It benefits everyone.
Will agents need to file new paperwork with the RMV in order to use ATLAS or to use the RMV Lookup in SinglePoint?
Most agents completed the RMV’s Access Agreement last year and currently have access to eServices on the ATLAS portal and so you should be all set. You do not need to complete any new paperwork or modify your Access Agreement.
What is the “Get Ready” process that I am hearing about?
Get Ready is a program we helped design in partnership with the RMV to help drivers get through the RMV branches faster and with no mistakes when completing transactions such as registering a vehicle. The “get ready” part means the RTA and transactional data will be ready and waiting for the driver (or the runner) when they get to the RMV.
Wow this sounds good. When will this be available?
The goal is to have this available for the Nov. 12 cutover, but we are not 100% certain the RMV and Boston Software can support it as early as that. We will provide more details as soon as we can.