Looking back after three years, I find Bates Fullam to be a far more disciplined agency. We are more focused; we’re more professional because of our relationship with Renaissance; and I think we’ve just hit the tip of the iceberg. I’m well impressed.
Personally, I know I can get really tied down with the day in and day out routines. If I can look 48 hours ahead, it’s a good thing. What’s nice for my staff, and me, is that we’ve got a group of people at Renaissance who are months and years ahead of where we need to be and they will prompt me when to get involved and let me know the contribution I need to make for the benefit of the whole group. So, it’s really the peace of mind. I’m truly able to act as an independent agent and serve my clients’ best interests within the whole spread of carriers aboard now with Renaissance, and those yet to come in the future. This provides me purely what an independent agent needs and, equally important, brings home the level of professionalism behind the scenes.