5 Questions with a Renaissance Alliance Member: Greg Marholin, Randall Personal and Commercial Insurance

Orlando, Fla. Renaissance member Greg Marholin shares how Randall Personal and Commercial Insurance keeps its customers and employees happy through the use of strategy, technology, and virtual assistants.

Randall Insurance Group is the public-facing name of Randall Personal & Commercial Insurance Inc. and is owned by Randall Construction Holdings. Can you briefly explain the relationship between the insurance-selling arm and the parent company, and how the two work in concert?

Randall Construction is the leading self-performing construction company serving Florida and the southeast for more than 35 years. Randall is a trusted partner to many great companies and organizations such as Lennar, Disney, the University of Florida, Amazon, and the State of Florida. Jeff Condello, our CEO, had the vision to see the insurance industry as a very viable sector when done correctly. I was brought in to evaluate the company and develop a plan to scale the business. In the last five months we have rebranded and relaunched our business. We have brought on a new team of top-notch industry individuals to execute our business plan to provide service excellence, ease of doing business, insurance expertise, and broad access to markets to our current and future customers.

How would you describe the process through which Randall Insurance sells insurance products to contractors you do business with, as well as personal lines products to employees?

RPCI is a relationship-based agency. We have solidified our foundation with the technology and people to be able to support offering best-in-class personal and commercial insurance products to Randall’s approximately 1,500 employees and 1,000+ contractor and other partners. Our website uses technology to allow our prospective customers to communicate with us easily and on their schedule. We have created portals for our employees, contractor partners, and sourcing partners giving them a personalized experience. We are available when they need us and we speak their language – Spanish, Portuguese, French, and French Creole in addition to English, of course. We then educate our customers to make sure they have the proper protection at the best value.

Download our free e-book here: The Independent Agent’s Playbook for Success – How to Solve Your Agency’s Five Biggest Challenges 

Florida is a market known for rebuilding after extreme weather events, and the insurance market there is suffering due to fraud perpetrated by shady contractors. Tell me about the Managed Repair Program you’ve established, and how that works.

Randall already does business with the top builders in Florida. Due to the scale of these relationships, it is imperative we control our own supply chain and workforce to ensure quality work in a timely manner. Randall literally has truckloads of materials such as flooring, cabinets, and other building materials needed to fulfill our contracts with our customers. We are able to offer insurers a unique Managed Repair Program by a trusted and vetted partner at a lower cost. We control costs through our buying power, inventory of materials, and work done by Randall employees (and enhanced by well vetted sub-contractors when needed).

Our RPCI customers will be enrolled in the Randall program when they have multiple policies with our agency. This is an opt-in program; our customers will have a trusted contractor and will get priority scheduling as a RPCI customer. This is especially valuable after extreme weather events when materials and quality contractors are in short supply. Residential construction usually stops for 30 to 45 days after extreme weather events. Our workers who would otherwise be furloughed are available to help our agency and insurer customers.

Randall Insurance offers GloveBoxApp to all of its customers. What’s the thought process behind that strategy?

GloveBoxApp is a great solution to help our customers manage their policies from a single source. Our customers often have multiple policies and all of them may not be with the same agency. Someone may have a policy directly with an insurer, have another agent in another state or another agent for their commercial policies for their business. We provide value to our customers by allowing them to know that Randall Personal & Commercial Insurance is their trusted advisor and one stop for managing all of their policies, regardless of whether we’re their agent of record or not. This saves our customers time and alleviates frustration. It also provides us a complete view of their entire insurance portfolio, which allows us to be a better advisor to them.

How has working with virtual assistants (VAs) enabled you to better serve your customers?

RPCI hires best-in-class team members to serve our clients. In today’s job market, finding talent is difficult and the cost has skyrocketed. VAs have allowed us to enhance our team by taking away work that can be handled by an unlicensed individual. This often includes answering the phone, service work, appointment setting, running quotes for licensed agents, and special projects. The quality of work from the VAs is exceptional and their work ethic is outstanding. The use of VAs has also helped to improve the job satisfaction of our in-office team, as they are able to focus on higher-value interactions with our customers that require a deeper knowledge of insurance. Happy employees make happy customers.

Learn more about how Renaissance Alliance can help your agency grow »

About Renaissance

Powered by a differentiated suite of technology products and services, Renaissance drives organic, profitable revenue growth for your insurance agency.

Keep Reading



These Non-Disclosure Terms and Conditions (“Agreement”) govern the provision of information by Renaissance Alliance Insurance Services, LLC (“Renaissance”) to a prospective agency member (“Recipient”). Renaissance and Recipient Renaissance and Recipient are hereinafter referred to together as the “Parties,” and each may be referred to separately as a “Party.”

The Parties acknowledge that Renaissance may disclose to Recipient certain of Renaissance’s confidential, sensitive and/or proprietary information including, but not limited to, business, financial or technical information, in connection with the potential establishment and/or conduct of a business relationship or transaction between the Parties (the “Transaction”). In connection therewith, for good and valuable consideration, the receipt and sufficiency of which consideration are hereby acknowledged by Recipient, and as a condition of the provision of Confidential Information (as defined below) to Recipient, Recipient hereby agrees as follows:

  1. Confidential Information.Confidential Information” means any and all information provided by Renaissance to Recipient in any form, and at any time (including prior to or following the execution of this Agreement), including but not limited to any such information that (a) is related to Renaissance’s business, finances, financial information, pricing, business plans, profitability, projections, business or financial opportunities, investment strategies, other strategies, data, products, services, concepts, contacts, personnel, customers, vendors, prospects, intentions, formulas, methods, processes, practices, models, tools, computer programs, software, discoveries, inventions, know-how, negative know-how, business relationships, agreements (including this Agreement), intellectual property, trade secrets (whether or not patentable or copyrightable), trade secrets, or other confidential or proprietary information, (b) contains or is related to any communications, negotiations or proposals regarding the Transaction; (c) Recipient has either been informed, or reasonably should know, is confidential in nature; or (d) consists of or contains names, addresses or other information of any description relating to any of Renaissance’ member agencies or any of such member agencies’ customers or clients. Confidential Information shall also include any analyses, compilations, studies or other documents or materials prepared by Recipient or by any of its Representatives, that contain, rely upon, are derivative of or otherwise reflect any Confidential Information as described in the preceding sentence. The foregoing notwithstanding, Confidential Information shall not include any information which, at the time it is provided to Recipient; (i) is already known to Recipient, (ii) is then or later becomes available to the general public without violation of any requirement of confidentiality.
  1. Providing of Confidential Information. Renaissance may provide to Recipient any Confidential Information, in such manner and at such times as Renaissance may determine, to assist Recipient in evaluating, negotiating and carrying out the Transaction, but shall have no obligation to provide any, or any particular, Confidential Information to Recipient. Renaissance makes no, and disclaims any, representations or warranties regarding any Confidential Information it may provide, except as may be provided in any definitive documentation relating to a Transaction.
  1. Non-Use and Non-Disclosure; Representatives. Recipient agrees not to use any of Renaissance’s Confidential Information for any purpose other than for or in connection with the evaluation, negotiation, entering into or carrying out of a Transaction. Recipient agrees not to disclose any of Renaissance’s Confidential Information to any third party other than Recipient’s directors, officers, employees, affiliates, counsel, consultants, advisers, representatives and agents (collectively, “Representatives”) who have a reasonable need for the same in connection with the uses thereof permitted under this Agreement. Any such Representatives who are provided with any Confidential Information shall be instructed to maintain the same in confidence, and not to make any use or disclosure of the same other than as permitted under this Agreement. Recipient shall be responsible for any breach of this Agreement by any of its Representatives, to the same extent as though Recipient had committed such breach personally. Recipient agrees to use the same level of care in protecting the Confidential Information from unauthorized disclosure as it uses to protect its own confidential or proprietary information, and in any case will use no less than a commercially reasonable level of care in protecting all Confidential Information from unauthorized disclosure. The foregoing notwithstanding, Recipient shall be permitted to disclose so much of the Confidential Information as has been authorized for release by Renaissance in writing, to the persons and upon the conditions so authorized by Renaissance, in connection with the carrying out of the Transaction. Recipient shall not circumvent or seek to circumvent Renaissance’s negotiations with any third party, either by entering into discussions directly with such third party otherwise than on behalf of Renaissance, or otherwise. For purposes of this Section, each Party shall act in good faith and deal fairly with the other Party.
  1. No License; Return of Confidential Information. Recipient will not acquire any license or other rights whatsoever with respect to any of the Confidential Information by virtue of its disclosure to Recipient pursuant to this Agreement, or by virtue of any use thereof permitted hereunder. Recipient agrees to destroy or to return all Confidential Information to Renaissance, including both originals and all copies thereof (other than copies created as part of the routine backup of Recipient’s servers, or copies retained pursuant to a requirement of a governmental or regulatory authority, all of which retained copies shall be held confidential for so long as such materials are so retained), and to confirm the completion of such return or destruction to Renaissance in writing, promptly upon demand by Renaissance within the term of this Agreement. The term of this Agreement shall be for a period of five (5) years, commencing on the Effective Date set forth above. Either Party may terminate this Agreement at any time, upon written notice to the other Party, provided that the obligations of Recipient hereunder shall nevertheless survive for the period above stated, with respect to all Confidential Information provided prior to such termination.
  1. Orders Requiring Production. In the event Recipient receives a court subpoena, request for production of documents, court order or other requirement of a governmental agency to disclose any Confidential Information (a “Disclosure Requirement”), Recipient shall (unless prohibited by law) give prompt written notice to Renaissance thereof so that Renaissance may seek to challenge or limit the Disclosure Requirement. Recipient agrees to cooperate reasonably in any effort of Renaissance to limit or prevent any required disclosure of Confidential Information, provided that Recipient shall: (i) not be required to incur any expense in connection with such cooperation, and (ii) not be required to disobey any Disclosure Requirement. Recipient shall not be deemed in violation of this Agreement if it complies with any such Disclosure Requirement either after having provided Renaissance with notice thereof and a reasonable opportunity to contest the same, or if such notice is not permitted. Recipient agrees to (a) exercise reasonable efforts to disclose only the minimum amount of Confidential Information that Recipient is compelled to disclose, in the opinion of its legal counsel, and (b) request that confidential treatment (if legally permissible) will be accorded to the Confidential Information being disclosed.
  1. Injunctive Relief. Recipient acknowledges that the Confidential Information is confidential, and that disclosure or use of said information in violation of the terms of this Agreement would result in substantial and irreparable harm to Renaissance, the actual dollar amount of which damage would be impossible to determine. Accordingly, Recipient agrees that, in addition to any other remedies that may be available, in law, in equity or otherwise, Renaissance shall be entitled to seek injunctive relief against the actual or threatened breach of this Agreement or the continuation of any such breach by Recipient, without the necessity of proving actual damages and without posting bond. This provision shall not limit the right of Renaissance to seek actual damages or any other legal or equitable remedy for any breach hereof.
  1. Miscellaneous. This Agreement shall be construed in accordance with and governed by the laws of the State of Illinois, without regard to its conflicts of laws principles. Any action or proceeding against either Party relating in any way to this Agreement shall be brought and enforced only in the Federal (to the extent appropriate jurisdiction exists) and State courts located in Cook County in the State of Illinois, and the Parties irrevocably submit to the jurisdiction of such courts in respect of any such action or proceeding, and irrevocably waive any objection to venue in such courts, including but not limited to any objection that such venue is inconvenient. This Agreement embodies the entire agreement of the Parties with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements and understandings, oral or written. No amendment to this Agreement and no waiver of any provision hereunder shall be effective unless it is in writing and signed by an authorized officer of the Party against whom such amendment or waiver is asserted. No invalidity or unenforceability of any provision of this Agreement shall affect the validity or enforceability of the remaining portions hereof. This Agreement shall be binding upon, and shall inure to the benefit of, each of the Parties and their respective successors and assigns. There are no intended third-party beneficiaries of this Agreement. This Agreement does not in any way bind either Party to enter into or continue any type of business relationship with the other. Nothing in this Agreement shall prevent Renaissance from at any time disclosing any of its Confidential Information to others or negotiating with others for any purpose whatsoever. Nothing contained in this Agreement shall be construed to constitute the Parties as partners, joint venturers, co-owners or otherwise as participants in a joint or common undertaking. Recipient’s indication of assent to this Agreement via electronic means shall be equally binding and effective as an original signature hereon, and shall be deemed duly and effectively delivered if so transmitted or provided.