A customer-centric approach to insurance claim resolution pays off in terms of improved satisfaction, which in turn leads to renewals. That’s a key message of the the newly released J.D. Powers 2014 U.S. Auto Claims Satisfaction Study, which measures auto insurance customer satisfaction with their claims experience. The study shows that satisfaction continues in its five-year improvement trend. Among the key findings, agents can find some important pointers.
About AmTrust North America
AmTrust North America provides a broad suite of business insurance products for small- and medium-sized businesses, including workers’ compensation and niche commercial lines coverage such as BOP, Property, Employers’ Practices Liability, Commercial Auto General Liability, Garage and Inland Marine. These lines have also been customized to fit the Lumber, Restaurant, Auto Service Repair, Financial Institution and Transportation sectors. AmTrust is rated “A” (Excellent) FSC XI by A.M. Best.